Просмотр кода страницы Английская Википедия:C2c

{{Английская Википедия/Панель перехода}}
{{Short description|British train operating company}}
{{Other uses|C2C (disambiguation)}}
{{Use British English|date=September 2013}}
{{Use dmy dates|date=June 2023}}
{{lowercase title}}
{{Infobox rail company
|name             = c2c
|logo             = C2c logo.svg
|image            = 357317 at Southend East.jpg
|caption          = [[British Rail Class 357|Class 357 ''Electrostar'']] at [[Southend East railway station|Southend East station]] in November 2020
|franchise        = {{ubl|London, Tilbury & Southend: 26 May 1996 {{ndash}} 8 November 2014|[[Essex Thameside]]: 9 November 2014 {{ndash}} 18 July 2021}}
|contract         = Essex Thameside: 19 July 2021 {{ndash}} 20 July 2025
|start_year       = {{start date|1996|5|26|df=y}}
|nameforarea      = route
|abbr             = CC
|regions          = {{rws|Fenchurch Street}} to {{rws|Shoeburyness}}
|secregions       = {{ubl|Fenchurch Street to {{rws|Grays}} via Rainham|Fenchurch Street to {{rws|Pitsea}} via Ockendon|{{stn|Liverpool Street}} to Shoeburyness}}
|fleet            = {{ubl|74 [[British Rail Class 357|Class 357 ''Electrostar'']] sets|12 [[British Rail Class 720|Class 720/6 ''Aventra'']] sets}}
|stations         = 28
|stationsop       = 25
|length           = {{convert|125.5|km|mi}}
|parent_company   = {{ubl|[[Prism Rail]] (1996{{ndash}}2000)|[[National Express]] (2000{{ndash}}2017)|[[Trenitalia]] (2017{{ndash}}present)}}
|headquarters     = 7th Floor, Centennium House, 100 Lower Thames Street, London, EC3R 6DL
|website          = {{Official URL}}
|routemap         = {{C2C RDT}}
|predecessor_line = [[Network SouthEast]]
}}
'''c2c''' (legal name '''Trenitalia c2c Limited''') is a British [[train operating company]] owned by [[Trenitalia]] that operates the [[Essex Thameside]] railway contract. It manages 25 stations and its trains call at 28. c2c provides commuter services from its {{rws|Fenchurch Street||London Fenchurch Street}} terminus to parts of [[East London]] and south [[Essex]] along the [[London, Tilbury and Southend line]]. At weekends it also operates from {{Stnlnk|Liverpool Street||London Liverpool Street}}.

The company began operating as '''LTS Rail''' in May 1996 under the ownership of [[Prism Rail]], which had been awarded the London, Tilbury & Southend railway franchise as part of the [[privatisation of British Rail]]. LTS Rail rebranded as c2c in 2000 and Prism Rail was bought by [[National Express]] later that year. National Express was awarded a second franchise in 2014. It sold c2c to the Italian operator Trenitalia in February 2017. The service has been run as a rail contract since 19 July 2021.

==History==
===First franchise (1996–2014)===
====LTS Rail====
The [[Essex Thameside|London, Tilbury and Southend franchise]] was created as part of the [[privatisation of British Rail]]. In December 1995 the franchise was awarded to a management buyout and handover was due to happen on 4 February 1996. However, on 1 February 1996 ticketing and settlement irregularities were discovered and the other shortlisted bidders were invited to tender again.<ref name="NAO 1996">{{cite web|url=https://www.nao.org.uk/reports/the-award-of-the-first-three-passenger-rail-franchises-2/|title=Office of Passenger Rail Franchising:The award of the first three passenger rail franchises |publisher=National Audit Office|date=16 October 1996|access-date=5 February 2023}}</ref><ref>{{cite news|url= https://www.independent.co.uk/news/inquiry-into-ticket-fraud-stalls-rail-selloff-1317124.html|title=Inquiry into ticket fraud stalls rail sell-off|newspaper=The Independent|location=London|date=4 February 1996|first=Paul|last=Routledge}}</ref><ref>{{cite news|url= https://www.independent.co.uk/news/government-orders-rail-fraud-inquiry-1317400.html|title= Government orders rail fraud inquiry|newspaper=The Independent|location=London|date=5 February 1996 |first=Christian|last=Wolmar}}</ref> In May 1996, the franchise was awarded to [[Prism Rail]] by the [[Director of Passenger Rail Franchising]] for 15&nbsp;years. It began operating as LTS Rail on 26 May 1996.<ref>{{cite news|url= https://www.independent.co.uk/news/business/soaring-prism-renews-rail-sale-attack-1349842.html|title= Soaring Prism renews rail sale attack|newspaper=The Independent|location=London|date=30 May 1996|first=Magnus|last=Grimond}}</ref> The franchise period could be reduced to seven years if the operator did not fulfil bid commitments to replace rolling stock with new trains.<ref name="NAO 1996"/>

Passenger numbers increased above forecasts which caused overcrowding as trains reached capacity at peak times.<ref name="NAO 2000">{{cite web |title=Action to improve passenger rail services |url=https://www.nao.org.uk/wp-content/uploads/2000/08/9900842.pdf |publisher=National Audit Office |access-date=5 February 2023 |date=3 August 2000}}</ref> In 1998 the franchise was renegotiated to provide for the elimination of slam-door rolling stock and increased fleet by March 2002, increased staffing of stations, real-time passenger information system, improved security measures, improved station facilities for disabled people, increased cycle storage and pedestrian access from [[Chafford Hundred railway station]] to [[Lakeside Shopping Centre]].<ref name="1998 franchise">{{cite web |title=Improvement for Passengers on LTS Rail |url=http://www.opraf.gov.uk/news/releases/1998/98_11_11.htm |publisher=Office of Passenger Rail Franchising |access-date=30 January 2023 |archive-url=https://web.archive.org/web/19991010171219/http://www.opraf.gov.uk/news/releases/1998/98_11_11.htm |archive-date=10 October 1999 |date=11 November 1998}}</ref>

LTS Rail started serving [[West Ham station]] from 14 May 1999 to coincide with the opening of the [[Jubilee line]] extension. Peak services were restricted at West Ham, because of limitations of the signalling system. These were eliminated in time for the December 2011 timetable change ahead of the 2012 Summer Olympics.<ref>{{cite web |title=Essex Thameside Franchise Consultation |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/2682/essex-thameside-franchise-replacement.pdf |publisher=Department for Transport |access-date=29 January 2023 |date=February 2012}}</ref>

The business was rebranded as c2c on 2 July 2000.<ref>{{cite magazine |title= LTS Rail relaunches as c2c | magazine = [[Rail Magazine]] |issue=386 |date=28 June 2000 |page=4}}</ref> To coincide with the rebranding, the company website was launched on 16 June 2000.<ref>{{cite web |title=New website for new rail company c2c |url=http://www.c2c-online.co.uk/site/news/news_1a2b.htm |website=c2c-online.co.uk |access-date=3 February 2023 |archive-url=https://web.archive.org/web/20010209093201/http://www.c2c-online.co.uk/site/news/news_1a2b.htm |archive-date=9 February 2001 |date=19 June 2000}}</ref> The company name was changed from LTS Rail Limited to c2c Rail Limited.

====National Express====
In July 2000, c2c was included in the sale of Prism Rail to [[National Express]].<ref>{{cite news|url=https://www.telegraph.co.uk/finance/4458960/National-Express-buys-Prism-for-166m.html|title=National Express buys Prism for £166m|newspaper=The Daily Telegraph|date=19 July 2000|location=London|first=Alistair|last=Osborne}}</ref><ref>{{cite news|url=https://www.theguardian.com/business/2000/jul/19/5|title=National Express buys Prism for £166m|newspaper=The Guardian|location=London|date=19 July 2000|first=Keith|last=Harper}}</ref> The merger of the companies was completed on 19 September 2000.<ref>{{cite web |title=Base Prospectus: National Express |url=https://www.rns-pdf.londonstockexchange.com/rns/4776e_1-2009-12-21.pdf |publisher=Merrill Corporation |access-date=3 February 2023 |date=21 December 2009}}</ref> National Express combined the management and support functions of c2c, Silverlink, WAGN and Stansted Express in a single organisation called London Lines in March 2001.<ref>{{cite web |title=Annual Report 2001 |url=https://www.nationalexpressgroup.com/media/ilijyhvw/094525-ar2001.pdf |publisher=National Express |access-date=8 February 2023 |year=2002}}</ref>

Fenchurch Street station management transferred from c2c to [[Network Rail]] in March 2002.<ref name="SL Network Rail">{{cite web |title=Station Licence granted to Network Rail Infrastructure Limited |url=https://www.orr.gov.uk/sites/default/files/om/nr-stat-licence.pdf |publisher=Office of Rail and Road |access-date=1 February 2023 |year=2019}}</ref>

In January 2005, it was announced that an on-train television service would be tried out, and one unit had television installed. In June 2006, the ''360 On-Board Television'' service ran into financial difficulties when c2c's partner in the project, TNCI (UK), ceased trading, and the service was withdrawn. c2c indicated it would restart the roll-out should a suitable partner be found.<ref>{{cite press release |url=http://www.c2c-online.co.uk/latest_updates/news/tv_on_trains_trials_stopped |title=TV on Trains – Trials Stopped |publisher=c2c |date=20 June 2006 |access-date=19 July 2008 |archive-url=https://web.archive.org/web/20080515201032/http://www.c2c-online.co.uk/latest_updates/news/tv_on_trains_trials_stopped |archive-date=15 May 2008 |url-status=dead  }}</ref>

In June 2006, it was announced that portable [[X-ray]] machines and metal detectors would be randomly placed at stations and carried by officers on trains during summer 2006 to catch people carrying weapons, in a joint operation with [[Essex Police]] and [[British Transport Police]], following trials at [[London Underground]] stations.<ref>{{cite news |url= http://news.bbc.co.uk/1/hi/england/essex/5052594.stm |work=BBC News |title= Railway passengers to be scanned |date=6 June 2006 |access-date=19 July 2008}}</ref>

A peak timetable introduced on 11 December 2006, with the aim of improving services for the [[Thurrock]] and [[London Riverside]] sections of the [[Thames Gateway]], was withdrawn on 8 January 2007 after a campaign by passengers as a result of delays and cancellations that affected other lines on the network.<ref>{{cite web |url= http://www.c2c-online.co.uk/latest_updates/news/morning_and_evening_weekday_peak_schedules_to_return_to_previous_patterns_as_c2c_restores_old_timetable  |title=Morning and evening weekday peak schedules to return to previous patterns as c2c restores old timetable |publisher=c2c |date=3 January 2007 |access-date=19 July 2008 |url-status=dead |archive-url=https://web.archive.org/web/20090211004027/http://www.c2c-online.co.uk:80/latest_updates/news/morning_and_evening_weekday_peak_schedules_to_return_to_previous_patterns_as_c2c_restores_old_timetable |archive-date=11 February 2009 }}</ref><ref>{{cite news |url= http://www.echo-news.co.uk/display.var.1099738.0.old_c2c_timetable_back_on_monday.php |newspaper= Southend Echo |title=Old c2c timetable back on Monday |first=Rob |last= Pritchard |date=3 January 2007 |access-date=19 July 2008}}</ref> c2c agreed in 2006 to work with [[Passenger Focus]] to establish a passenger panel.<ref>{{cite web |title=c2c's timetable consultation – Passenger Focus report |url=https://www.transportfocus.org.uk/publication/c2cs-timetable-consultation-passenger-focus-report/ |publisher=Passenger Focus |access-date=6 February 2023 |date=24 August 2006}}</ref>

In October 2007, c2c announced that the first coach of each unit would be made a Quiet Zone, where passengers are asked not to use their mobile phones or play music out loud.<ref>{{cite web |url= http://www.consumerdeals.co.uk/cgi-bin/forum/YaBB.pl?num=1192786704 |archive-url=https://web.archive.org/web/20111008155703/https://www.consumerdeals.co.uk/cgi-bin/forum/YaBB.pl?num=1192786704| title=The Unofficial c2c Rail Info Site |author=Consumer Deals |date=29 October 2007 |access-date=19 July 2008 |archive-date= 8 October 2011}}</ref> The Quiet Zone was introduced in early 2008 and is indicated by magenta vinyl stickers on the doors of the coach.<ref>{{cite web |url=http://www.c2c-online.co.uk/about_us/quiet_zone |title=Quiet Zone |publisher=c2c |year=2008 |access-date=19 July 2008 |archive-url=https://web.archive.org/web/20080509170105/http://www.c2c-online.co.uk/about_us/quiet_zone |archive-date=9 May 2008 |url-status=dead }}</ref>

In October 2007, c2c announced that it had switched to renewably-generated electricity in all its stations, maintenance facilities and offices in a contract with [[E.ON UK]], said to be the largest of its kind in the transport sector.<ref>{{cite press release |url= http://www.c2c-online.co.uk/latest_updates/news/c2c_switches_to_renewable_energy_sources |title=c2c switches to renewable energy sources |publisher=c2c |date=2 October 2007 |access-date=19 July 2008 |url-status=dead |archive-url=https://web.archive.org/web/20080705200312/http://www.c2c-online.co.uk/latest_updates/news/c2c_switches_to_renewable_energy_sources |archive-date=5 July 2008 }}</ref>

The franchise was originally due to conclude on 26 May 2011. In December 2010, the [[Department for Transport]] (DfT) granted National Express an extension until 26 May 2013 to allow DfT time to conduct a review of the franchising process.<ref>{{cite news|url=http://www.railnews.co.uk/news/2010/12/23-c2c-extension-awarded-to-national.html|title=c2c extension awarded to National Express|newspaper=Railnews|location=Stevenage|date=23 December 2010}}</ref> In March 2013, the [[Secretary of State for Transport]] announced the franchise would again be extended until 13 September 2014.<ref>[https://www.gov.uk/government/speeches/franchise-announcement "Railway plan puts new focus on passengers"] Secretary of State for Transport statement 26 March 2013</ref> A further delay saw this extended until 8 November 2014.

===Second franchise (2014–2021)===
On 9 November 2014, National Express was awarded the new 15-year [[Essex Thameside]] franchise, having successfully tendered against [[Abellio (transport company)|Abellio]], [[FirstGroup]] and [[MTR Corporation]].<ref>{{cite press release |url= http://www.dft.gov.uk/news/press-releases/dft-press-20120329/ |title=Bidders to oversee improvements on rail franchises announced |publisher= Department for Transport |date=29 March 2012}}</ref><ref>{{cite news |title=C2c awarded 15-year Essex Thameside rail franchise |url= https://www.bbc.co.uk/news/uk-england-essex-28052887 |date=27 June 2014 |access-date=27 June 2014 |work=BBC News}}</ref> The c2c brand was retained for the new operator, NXET Trains Limited, which replaced c2c Rail Limited.<ref name="company7897267">[http://data.companieshouse.gov.uk/doc/company/07897267 Companies House extract company no 7897267] Trenitalia c2c Limited formerly NXET Trains Limited</ref><ref name="company 2938993">[http://data.companieshouse.gov.uk/doc/company/02938993 Companies House extract company no 2938993] c2c Rail Limited</ref> Management of Fenchurch Street station transferred from Network Rail to c2c.<ref name="SL Network Rail"/>

In December 2015, c2c introduced a new timetable to reflect long-term changes in passenger numbers at stations on the line.<ref name="Questions">{{cite web|url=https://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/your-questions-on-the-new-timetable-answered/|title=Your Questions on the New Timetable Answered|website=c2c|access-date=27 November 2018|archive-url=https://web.archive.org/web/20181128075217/https://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/your-questions-on-the-new-timetable-answered/|archive-date=28 November 2018|url-status=dead}}</ref> Consultation responses to the draft timetable published in October 2014 indicated dissatisfaction with many of the proposed changes.<ref>{{cite web |title=Proposed c2c Timetable for December 2015: Consultation Report |url=http://www.c2c-online.co.uk/media/905309/c2c-timetable-consultation-final-report-1.pdf |website=c2c-online.co.uk |access-date=7 February 2023 |archive-url=https://web.archive.org/web/20150319022811/http://www.c2c-online.co.uk/media/905309/c2c-timetable-consultation-final-report-1.pdf |archive-date=19 March 2015}}</ref> c2c was criticised for putting the interests of "one-stop hoppers" (passengers travelling between Barking and West Ham) above those who travel further on the line.<ref>{{cite news |url= http://www.echo-news.co.uk/news/14152616.Commuter_outrage_shocks_c2c_boss/ |title=Commuter outrage shocks c2c boss |newspaper=Echo |location= Basildon |date=17 December 2015 |access-date=21 October 2018 |first=Philip |last=Jones}}</ref>

====Trenitalia====
In February 2017 National Express sold c2c to [[Trenitalia]].<ref>{{cite news |title=National Express to sell c2c to Italian railways |url= https://www.railnews.co.uk/news/2017/01/11-national-express-to-sell-c2c.html |access-date=11 January 2017 |work=Railnews |date=11 January 2017}}</ref><ref>{{cite press release |url= http://www.nationalexpressgroup.com/newsmedia/corporate-news/2017/acquisition-of-c2c-franchise-by-trenitalia/ |title= Acquisition of c2c franchise by Trenitalia |publisher= National Express |date= 11 January 2017 |access-date= 18 January 2017 |archive-date= 26 January 2018 |archive-url= https://web.archive.org/web/20180126104453/http://www.nationalexpressgroup.com/newsmedia/corporate-news/2017/acquisition-of-c2c-franchise-by-trenitalia |url-status= dead }}</ref><ref>[http://www.railwaygazette.com/news/passenger/single-view/view/trenitalia-completes-c2c-acquisition.html Trenitalia completes c2c acquisition] ''[[Railway Gazette International]]'' 13 February 2017</ref> c2c was the only remaining National Express operated UK rail franchise, down from a peak of nine in 2003.<ref>{{cite web |url=http://nexgroup.blob.core.windows.net/media/1171/094418-ar2002.pdf |title=Annual Report 2002 |publisher=National Express |date=13 March 2003 |access-date=27 November 2015 |archive-date=8 December 2015 |archive-url=https://web.archive.org/web/20151208100436/http://nexgroup.blob.core.windows.net/media/1171/094418-ar2002.pdf |url-status=dead }}</ref> The company name was changed to Trenitalia c2c Limited.

On 1 April 2017, c2c introduced a new on-board [[Wi-Fi]] service free to all customers. Also, it has an on-board entertainment service called Vista. c2c has partnered with Now TV to provide free television shows available to stream for c2c passengers.<ref>{{cite web|url=http://www.c2c-online.co.uk/travelling-with-us/on-board/vista/|title=Free onboard WiFi and entertainment - Trains to/from London, Southend & Essex with c2c Rail|website=c2c-online.co.uk|access-date=21 October 2018|archive-url=https://web.archive.org/web/20170414162129/http://www.c2c-online.co.uk/travelling-with-us/on-board/vista/|archive-date=14 April 2017|url-status=dead}}</ref>

During the summer of 2019 c2c ran an hourly weekend limited stop service between Fenchurch Street and Shoeburyess.<ref>{{cite web |last1=Holden |first1=Michael |title=London to Southend in less than 45 minutes… at weekends? |url=https://www.railadvent.co.uk/2019/03/london-to-southend-in-less-than-45-minutes-at-weekends.html |publisher=RailAdvent |access-date=2 February 2023 |date=1 March 2019}}</ref> The new service coincided with the weekend extension of Fenchurch Street to Southend Central via Ockendon trains to Shoeburyness, providing a seven trains per hour service between Shoeburyness and Benfleet on Saturdays and a five trains per hour service on Sundays.<ref>{{cite web |last1=Longhorn |first1=Danny |title=London-Southend in under 45 minutes on new fast c2c weekend trains |url=https://news.railbusinessdaily.com/london-southend-in-under-45-minutes-on-new-fast-c2c-weekend-trains/ |publisher=RailBusinessDaily |access-date=2 February 2023 |date=27 February 2019}}</ref>

In September 2019 it was announced that c2c had invested more than £10{{nbsp}}million into a new self service ticketing system with a user-friendly self-service interface developed with Voodoo Park. The interface is completely web-based and can be remotely repaired.<ref name=":0" /> The ticket machines installed in 2019 are from the Italian company Sigma Spa.<ref>{{cite web | url = https://www.sigmaspa.com/new/index.php?option=com_content&view=article&id=318:sigma-trenitalia-c2c-ltd-en&catid=12:news&lang=en&Itemid=182 | title = London – Sigma Spa and Trenitalia C2C Ltd have successfully signed an MSA | date = 3 September 2018 | access-date = 22 March 2022 | publisher = Sigma Spa | archive-date = 3 November 2020 | archive-url = https://web.archive.org/web/20201103125311/https://www.sigmaspa.com/new/index.php?option=com_content&view=article&id=318:sigma-trenitalia-c2c-ltd-en&catid=12:news&lang=en&Itemid=182 | url-status = dead }}</ref>

On 23 September 2019, c2c announced that it would be removing the first-to-last staffing at some stations and reducing ticket-office opening hours.<ref name=":0">{{Cite press release |url= https://www.c2c-online.co.uk/media-centre/latest-news/ticket-office-consultation/ |title=c2c consultation on ticket office opening hours {{!}} Trains to/from London, Southend & Essex with c2c Rail |date=22 September 2019 |publisher=c2c |access-date=24 September 2019}}</ref>

On 31 March 2020 Trenitalia and the Department for Transport entered into an emergency measures agreement to vary the terms of the franchise agreement during the [[COVID-19 pandemic in the United Kingdom|COVID-19 pandemic]].<ref>{{cite web |title=Emergency Measures Agreement in respect of the Franchise Agreement dated 15 July 2014 |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/915291/essex-thameside-c2c-emergency-measures-agreement.pdf |publisher=Department for Transport |access-date=2 February 2023 |date=31 March 2020}}</ref> This took effect on 1 April 2020 and lasted until 20 September 2020. On 19 September 2020 Trenitalia and the Department for Transport entered into an emergency recovery measures agreement.<ref>{{cite web |title=Emergency Recovery Measures Agreement |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/955245/DfT-Trenitalia-C2C-Limited-Emergency-Recovery-Measures-Agreement-Sept-2020.pdf |publisher=Department for Transport |access-date=2 February 2023 |date=19 September 2020}}</ref> This was a precursor to the replacement of the franchise agreement with a rail contract.<ref>{{cite web |author1=Ilaria Grasso Macola |title=Explained: the end of the rail franchising system in the UK |url=https://www.railway-technology.com/features/explained-the-end-of-the-railway-franchising-system-in-the-uk/ |website=Railway-technology.com |date=23 September 2020 |access-date=2 February 2023}}</ref>

===Rail contract (2021–present)===
On 19 July 2021 the franchise agreement was replaced with a rail contract, which was due to expire on 23 July 2023.<ref>{{cite web |title=Trenitalia c2c Limited 2021: rail contract |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1045007/trenitalia-c2c-ltd-rail-contract.pdf |publisher=Department for Transport | date = 19 July 2021 |access-date=5 March 2023}}</ref><ref>{{cite web |title=Trenitalia c2c Limited 2021: business plan commitments |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1045008/trenitalia-c2c-ltd-business-plan-commitments.pdf |publisher=Department for Transport |access-date=29 January 2023}}</ref>

The timetable was amended in May 2022 to accommodate the London Overground extension to [[Barking Riverside railway station|Barking Riverside]],<ref>{{cite web |title=Timetable change 15 May |url=https://www.c2c-online.co.uk/media-centre/latest-news/timetable-change-15-may/ |access-date=2 February 2023 |date=April 2022}}</ref> the extension having started running in July 2022 as a spur from the Tilbury loop line east of Barking, sharing infrastructure with c2c services.

c2c is one of several train operators impacted by the [[2022–2023 United Kingdom railway strikes]], which was the first national rail strike in the UK for three decades.<ref>{{Cite news |url = https://www.bbc.com/news/uk-61573206 |title = Rail strike: RMT union votes for national action |work = [[BBC News]] |date = 24 May 2022 |access-date = 24 May 2022}}</ref> Its workers are amongst those who are participating in [[industrial action]] owing to a dispute over pay and working conditions.<ref>{{cite web |url = https://inews.co.uk/news/strike-dates-this-week-when-train-tube-strikes-start-why-how-travel-affected-1695412 |title = The dates of the train, Tube and bus strikes this week, and how services will be affected |date = 20 June 2022 |website = i (newspaper) |access-date = 24 June 2022}}</ref> In February 2023, Department for Transport announced c2c's contract had been extended to 20 July 2025.<ref>{{Cite web |date=9 February 2023 |title=Trenitalia c2c Limited 2021: notice of variation |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1172678/trenitalia-c2c-ltd-notice-of-variation.pdf |access-date=24 July 2023 |website=Department for Transport}}</ref>

==Branding and marketing==
[[File:LTS Rail logo.webp|thumb|LTS Rail logo used prior to the rebrand]]
The c2c name could be conceived to represent "city to coast" or "capital to coast", reflecting the nature of the route, or "commitment to customers".<ref>{{cite web |title=Railways Today |url=http://www.trackoff.org/railtoday.htm |archive-url=https://web.archive.org/web/20080619041622/http://www.trackoff.org/railtoday.htm |archive-date=19 June 2008 |access-date=19 July 2008 |website=trackoff.org}}</ref>

The c2c website stated:{{blockquote|The name c2c doesn't mean anything specific. In a sense it can mean anything you want it to. Its uniqueness reflects the young, vibrant character of the people we serve. c2c could stand for coast to capital, or capital to coast. From our point of view, one of the most important things it stands for is commitment to customers.}}

National Express also referred to the c2c route as City to Coast.<ref>{{Cite web|title = Unternehmen|url = http://nationalexpress.de/unternehmen|website = National Express Rail GmbH|access-date = 26 January 2016}}</ref> c2c used the slogan "way2go", but later used the "Making travel simpler" slogan also used by other National Express companies.

==Services==
[[File:Hugh llewelyn 357 027 (6309423572).jpg|thumb|[[British Rail Class 357|Class 357 ''Electrostar'']] at [[Limehouse railway station|Limehouse station]] in August 2007 in the original livery]]

===Routes===
c2c operates passenger services on the [[London, Tilbury and Southend line]] from [[Fenchurch Street railway station|Fenchurch Street]] in the [[City of London]] to [[Shoeburyness railway station|Shoeburyness]] in [[Essex]], a distance of {{convert|39|mi|40|chain|km|2|lk=in}}.<ref>{{cite book |last=Padgett |first=David |editor-last=Brailsford |editor-first=Martyn |title=Railway Track Diagrams 2: Eastern |edition=4th |date=October 2016 |orig-year=1988 |publisher=Trackmaps |location=Frome |isbn=978-0-9549866-8-1 |at=map 3C}}</ref> The main line operates via Basildon with a loop line via Tilbury and a branch line via Ockendon. c2c trains connect [[Central London]] with [[East London]] and the northern [[Thames Gateway]] area of southern Essex. As of the May 2023 timetable, the main route between Fenchurch Street and Shoeburyness has a fastest timetabled journey of 56 minutes.<ref name="TT"/> The line has a speed limit of {{convert|75|mph|km/h|abbr=on}}, although the [[British Rail Class 357|Class 357 ''Electrostar'']] trains are capable of {{convert|100|mph|km/h|abbr=on}}.<ref>{{cite web |last1=Marius |first1=Callum |title=London trains: c2c unveils rebound plans after weeks of strike action and violent attack on staff |url=https://www.mylondon.news/news/zone-1-news/london-trains-c2c-unveils-rebound-24523476 |publisher=MyLondon |access-date=1 February 2023 |date=21 July 2022}}</ref> To meet a 2014 franchise commitment, since the December 2015 timetable change most services between Fenchurch Street and Barking at peak times call at all stations, including Limehouse and West Ham.<ref name="Questions"/>

===London terminus===
[[File:fenchurch street station.jpg|thumb|Most c2c services operate from [[Fenchurch Street railway station]]]]
{{As of|2023|05}}, c2c runs two London–Shoeburyness services an hour at weekends that instead of calling at West Ham, Limehouse and Fenchurch Street are diverted from Barking to Stratford and Liverpool Street.<ref name="TT"/> This enables c2c passengers to access [[Westfield Stratford City]] and the [[London Stadium]] directly. The alternative route is also used when engineering work or disruption blocks access to Fenchurch Street. This route runs over part of the [[London Overground]] [[Gospel Oak to Barking line]] and the [[Elizabeth line]]. c2c trains pass through Maryland, Forest Gate and Woodgrange Park stations without stopping.

===Stations===
c2c serves a total of 28 stations. 25 of the stations are managed by c2c. West Ham and Stratford stations are managed by the [[London Underground]] and [[Liverpool Street station]] is managed by [[Network Rail]]. There are interchanges with the London Underground [[District line]] at Fenchurch Street (via out of station transfer with [[Tower Hill tube station|Tower Hill]]), West Ham, Barking and Upminster. The [[Circle line (London Underground)|Circle line]] has interchanges at Liverpool Street and Fenchurch Street (via Tower Hill). The [[Hammersmith and City line]] has interchanges at Liverpool Street, West Ham and Barking. The [[Jubilee line]] has interchanges at West Ham and Stratford. The [[Central line (London Underground)|Central line]] has interchanges at Liverpool Street and Stratford. The [[Docklands Light Railway]] has interchanges at Fenchurch Street (via [[Tower Gateway DLR station|Tower Gateway]]), Limehouse, Stratford and West Ham. The [[Elizabeth line]] has interchanges at Liverpool Street and Stratford. The [[London Overground]] has interchanges at Liverpool Street, Stratford, Barking and Upminster.<ref name="Route Map 22-09"/>

===Timetable===
{{As of|May 2023}} the off-peak service Monday–Friday is as follows:<ref name="TT">{{cite web |title=c2c Train Times Valid from 21 May 2023 until further notice. |url=https://www.c2c-online.co.uk/app/uploads/2023/05/6461fed8271b5-6461fed8271b75155_PublicTimetable_May50.pdf.pdf |publisher=c2c |access-date=22 May 2023 |date=21 May 2023}}</ref>

{| class="wikitable"
|-
! colspan="3"  | [[London, Tilbury and Southend line]]
|-
! Route !! {{abbr|tph|trains per hour}} !! Calling at
|-
| {{rws|Fenchurch Street}} to {{rws|Shoeburyness}} via Basildon || 2 || {{cslist|{{stn|Limehouse}}, {{stn|West Ham}}, {{stn|Barking}}, {{stn|Upminster}}, {{rws|West Horndon}}, {{rws|Laindon}}, {{rws|Basildon}}, {{rws|Pitsea}}, {{rws|Benfleet}}, {{rws|Leigh-on-Sea}}, {{rws|Chalkwell}}, {{rws|Westcliff}}, {{rws|Southend Central}}, {{rws|Southend East}}, {{rws|Thorpe Bay}}}}
|-
|Fenchurch Street to Southend Central via Ockendon || 2 || {{cslist|Limehouse, West Ham, Barking, Upminster, {{rws|Ockendon}}, {{rws|Chafford Hundred Lakeside}}, {{rws|Grays}}, {{rws|Tilbury Town}}, {{rws|East Tilbury}}, {{rws|Stanford-le-Hope}}, Pitsea, Benfleet, Leigh-on-Sea, Chalkwell, Westcliff}}
|-
|Fenchurch Street to Grays via Rainham || 2 || {{cslist|Limehouse, West Ham, Barking, {{rws|Dagenham Dock}}, {{rws|Rainham|London}}, {{rws|Purfleet}}}}
|}

===Future services===
[[Beam Park railway station|Beam Park Station]], a new station, will eventually become part of the c2c Network, between Dagenham Dock and Rainham.

==Ticketing==
c2c has issued tickets for travel to [[Smartcards on National Rail|National Rail ITSO smartcards]] branded 'c2c Smart' since 3 November 2014.<ref>{{cite web |last1=Clinnick |first1=Richard |title=c2c launches new smart card |url=https://www.railmagazine.com/news/network/c2c-launches-new-smart-card |website=RAIL Magazine |publisher=Bauer Consumer Media Ltd |access-date=30 January 2023 |date=4 November 2014}}</ref>

Through historic agreement there is interavailable ticketing with the [[London Underground]] between Fenchurch Street/Tower Hill and Upminster, with the fares set by [[Transport for London]].<ref>{{cite web |title=TfL fare scale on National Rail |url=https://www.whatdotheyknow.com/request/tfl_fare_scale_on_national_rail |website=WhatDoTheyKnow |access-date=30 January 2023 |date=21 February 2019}}</ref> Since January 2004 the [[Oyster card (pay as you go) on National Rail|pay-as-you-go]] product on [[Oyster card]] has been available at stations between Fenchurch Street/Liverpool Street and Upminster.<ref>{{cite book |title=Your Guide to Oyster |date=2004 |publisher=Transport for London}}</ref> It was extended to Dagenham Dock and Rainham in 2008.<ref>{{cite web |url= http://www.c2c-online.co.uk/tickets_timetables/using_oyster_payg_on_c2c |title=Using Oyster PAYG on c2c |publisher=c2c |date=2 January 2008 |access-date=30 July 2009 |url-status=dead |archive-url= https://web.archive.org/web/20090717072516/http://www.c2c-online.co.uk/tickets_timetables/using_oyster_payg_on_c2c |archive-date=17 July 2009 }}</ref> In January 2010 it was extended to Chafford Hundred, Grays, Ockendon and Purfleet.<ref name=gla2010>{{cite web |url= http://legacy.london.gov.uk/mayor/mayor-decisions/docs/20091015-md457-fares-2010.pdf |publisher= Greater London Authority |title=January 2010 Fare Changes |year=2009 |access-date=27 November 2015 |archive-url= https://web.archive.org/web/20130310165020/http://legacy.london.gov.uk/mayor/mayor-decisions/docs/20091015-md457-fares-2010.pdf |archive-date=10 March 2013 |url-status=dead }}</ref> Pay-as-you-go payment by [[contactless bank card]] or [[smartphone]] is available at all stations between Fenchurch Street/Liverpool Street and Grays.<ref name="Route Map 22-09">{{cite web |title=c2c route map | publisher=c2c | url=https://www.c2c-online.co.uk/app/uploads/2022/09/c2c_Route_OnlyMap.pdf |access-date=1 February 2023 |date=September 2022}}</ref> Contactless pay-as-you-go payment will be extended to all stations by December 2023.<ref>{{cite web |title=53 train stations to benefit from tap-in tap-out rollout |url=https://www.gov.uk/government/news/53-train-stations-to-benefit-from-tap-in-tap-out-rollout |website=GOV.UK |access-date=7 July 2023 |date=4 July 2023}}</ref><ref>{{cite news |last1=Simone |first1=Carlo |title=Tap-in contactless payments to come into South East stations |url=https://www.echo-news.co.uk/news/23631471.tap-in-contactless-payments-come-south-east-stations/ |access-date=7 July 2023 |work=Echo |date=4 July 2023}}</ref>

==History Of Rolling stock==
===Slam-door replacement===
[[File:312792 at Shoeburyness.jpg|thumb|[[British Rail Class 312|Class 312]] at [[Shoeburyness railway station|Shoeburyness station]] on 29 March 2003, the final day of running.]]
LTS Rail inherited a fleet of [[Slam-door train|slam-door]] electric multiple unit [[British Rail Class 302|Class 302]], [[British Rail Class 310|Class 310]] and [[British Rail Class 312|Class 312]] trainsets from [[Network SouthEast]]. The original franchise agreement was for 25 sliding door trainsets (consisting of 100 carriages) to be transferred from [[West Anglia Great Northern]] (WAGN) and for 44 new trains (consisting of 176 carriages) to be ordered by the company.<ref>{{cite magazine |title= Class 317s for LTS | magazine = [[Rail Magazine]] |issue=296 |date=15 January 1997 |page=9}}</ref> LTS Rail ordered 44 [[British Rail Class 357|Class 357 ''Electrostar'']] units in 1997, to be leased from [[Porterbrook]].<ref>{{cite magazine |title= Adtranz wins £200 million order for new trains on 'Misery Line' | magazine = [[Rail Magazine]] |issue=307 |date=18 June 1997 |page=6}}</ref> The most elderly Class 302 units were removed from regular service on 4 July 1998, with some sets retained as spares in case of stock shortages.<ref>{{cite book |title=Class 302 Gone? |date=1999 |publisher=Electric Railway Society Journal |page=18 |chapter=Volume 44}}</ref> By mid-1997, WAGN had released 18 [[British Rail Class 317|Class 317]] units. However, both companies were experiencing an unexpected increase in passenger numbers and WAGN was unable to release more vehicles by December 1998.<ref>{{cite magazine |title= No more sliding-door trains for LTS as WAGN keeps last Class 317s | magazine = [[Rail Magazine]] |issue=345 |date=2 December 1998 |page=13}}</ref>

The franchise agreement was renegotiated in November 1998 to replace the entire LTS Rail fleet with new vehicles, allowing for the return of the Class 317s to WAGN and the planned elimination of slam-door stock by March 2002.<ref name="1998 franchise"/> The first Class 357 train was delivered in 1999.<ref>{{cite magazine |title= First LTS Electrostar Class 357 delivered | magazine = [[Rail Magazine]] |issue=358 |date=2 June 1999 |page=45}}</ref> A second batch of 28 Class 357 units was ordered in December 1999,
to be leased from [[Angel Trains]].<ref>{{cite web|url=https://www.investegate.co.uk/prism-rail-plc--pim-/rns/-80m-train-order-for-lts-rail/199912211015138619C/|publisher=Prism Rail PLC|date=21 December 1999|title=£80m Train Order for LTS Rail|access-date=4 February 2023|archive-date=4 February 2023|archive-url=https://web.archive.org/web/20230204020215/https://www.investegate.co.uk/prism-rail-plc--pim-/rns/-80m-train-order-for-lts-rail/199912211015138619C/|url-status=dead}}</ref> This satisfied a franchise commitment to increase the fleet by 3 units. Reliability problems with the new trains led to their withdrawal from service at peak times in October 2000.<ref>{{cite web |title=Progress on c2c's new train fleet |url=http://www.c2c-online.co.uk/site/news/news_1a2s.htm |website=c2c-online.co.uk |access-date=3 February 2023 |archive-url=https://web.archive.org/web/20011118012509/http://www.c2c-online.co.uk/site/news/news_1a2s.htm |archive-date=18 November 2001 |date=12 March 2001}}</ref> By way of compensation, two additional units were added to the first order for free by the supplier [[Adtranz]].<ref>{{cite magazine |title= | magazine = [[The Railway Magazine]] |year= 2002 |page=31}}</ref>{{Full citation needed|date=May 2023}}<!-- title and issue number were not carried over date was wrong and title made no sence--> In 2003, c2c became the first [[train operating company]] to have replaced its entire fleet with new accessible trains. The last slam-door Class 312 service ran on 29 March 2003.<ref>{{cite web |title=Farewell 312's |url=http://www.c2c-online.co.uk/news/news_1a3o.html |website=c2c-online.co.uk |access-date=3 February 2023 |archive-url=https://web.archive.org/web/20031006161019/http://www.c2c-online.co.uk:80/news/news_1a3o.html |archive-date=6 October 2003 |date=25 March 2003}}</ref>

In March 2007, after extensive trials, c2c began fitting [[Regenerative brake|regenerative braking]] to its fleet, becoming the first UK train operator to do so.<ref>{{cite press release |url=http://www.c2c-online.co.uk/latest_updates/news/c2c_takes_the_lead_in_energy_saving_train_travel |title=c2c takes the lead in energy saving train travel |publisher=c2c |date=3 June 2007 |access-date=19 July 2008 |archive-url=https://web.archive.org/web/20080511172334/http://www.c2c-online.co.uk/latest_updates/news/c2c_takes_the_lead_in_energy_saving_train_travel |archive-date=11 May 2008 |url-status=dead }}</ref> On 3 June 2007, the eve of [[World Environment Day]], one train was given an all-over green vinyl sticker livery with the slogan "All c2c trains are greener now – find out more at – www.c2c-online.co.uk – c2c – the greener way to go" to highlight the completion of the scheme, which the company says has enabled energy savings of up to 20%.<ref>{{cite web |url=http://www.c2c-online.co.uk/about_us/green_credentials |title=Green Credentials |publisher=c2c |date=4 June 2007 |access-date=19 July 2008 |archive-url=https://web.archive.org/web/20080509104951/http://www.c2c-online.co.uk/about_us/green_credentials |archive-date=9 May 2008 |url-status=dead }}</ref>

With a few Class 357s being out of service at the same time, from late 2006 two [[British Rail Class 321|Class 321s]] were hired from [[Silverlink]] for three months for weekday peak-hour use between Fenchurch Street and Laindon, and Pitsea via Rainham, to cover for the unavailable units.

In June 2009, Bombardier began repainting the Class 357 units.<ref name=c2cNewsJun09>{{cite web |url=http://www.c2c-online.co.uk/content/download/13056/166179/c2c_CommuterNews4ppA5june_09.pdf |title=c2c Commuter News – June 2009 |publisher=c2c |date=June 2009 |access-date=14 August 2009 |archive-url=https://web.archive.org/web/20101228193342/http://www.c2c-online.co.uk/content/download/13056/166179/c2c_CommuterNews4ppA5june_09.pdf |archive-date=28 December 2010 |url-status=dead }}</ref> The vinyl wraps carrying the original purplish blue and [[magenta]] c2c livery were removed and the units reliveried in white with dark blue doors.<ref name=c2cNewsJun09/> The last blue liveried train ran on 5 March 2011.<ref>{{cite web |title='Last Blue Train' takes to the c2c rails |url=https://railuk.com/business/train-operating-companies/last-blue-train-takes-to-the-c2c-rails/amp/ |website=Rail UK |access-date=3 February 2023 |year=2011}}</ref>

===Overcrowding relief===
[[File:C2c passenger numbers.png|thumb|c2c passenger numbers (millions) 2011 – 2019 Q2 (rolling 12 month figure)<ref>{{cite web|url=https://dataportal.orr.gov.uk/displayreport/html/excel/2b2e2c38-c822-4e1f-9fb4-b049b3c13899 |title=ORR passenger numbers by train operating company |publisher=[[Office of Rail and Road|ORR]]}}</ref><ref>{{Cite web |url=https://dataportal.orr.gov.uk/displayreport/report/html/8de03530-6f8e-43c7-bb98-c26d989a9b0c |title=Display Report &#124; Office of Rail Regulation - National Rail Trends Portal |access-date=26 June 2017 |archive-url=https://web.archive.org/web/20171115082856/https://dataportal.orr.gov.uk/displayreport/report/html/8de03530-6f8e-43c7-bb98-c26d989a9b0c |archive-date=15 November 2017 |url-status=dead }}</ref>]]

As part of the new 2014 franchise, c2c committed to leasing new trains to cope with rising passenger numbers, which were boosted especially by the opening of the [[Docklands Light Railway]] station at West Ham in 2011 and the rise of Canary Wharf as a financial centre.<ref name="London Rec">{{Cite web|url=https://www.londonreconnections.com/2016/times-changing-c2c/|title=c2c: The Timetables, They Are A Changin'| website=London Reconnections | date=3 February 2016}}</ref>

The Class 357 trains had been introduced with high density 3+2 seating, consisting of 282 seats and space for 124 standing, giving a total capacity of 406 passengers per four carriage unit. In late 2015 c2c adapted 20% of its carriages into a "Metro" configuration with seats removed around doorways and in the aisle to provide a 2+2 layout. The Metro configuration consists of 222 seats, space for 334 standing, and a total passenger capacity of 556 per four carriage unit.<ref name="Route 2020">{{cite web |title=Essex Thameside Study |url=https://www.networkrail.co.uk/wp-content/uploads/2021/02/Essex-Thameside-Study.pdf |publisher=Network Rail |access-date=15 February 2023 |date=July 2020}}</ref> This addressed the issue of the high volumes of passengers using c2c to travel to/from {{stnlnk|West Ham}} and {{stnlnk|Barking}}, which, with Upminster, are served by the parallel London Underground service. In the evening peak, these passengers can displace those eastbound passengers who use more easterly and less well-served stations.<ref>{{cite web |url= http://www.c2c-online.co.uk/travel-information/timetables-trains/new-trains/ |title= c2c New trains |access-date= 11 March 2016 |archive-url= https://web.archive.org/web/20160315164353/http://www.c2c-online.co.uk/travel-information/timetables-trains/new-trains/ |archive-date= 15 March 2016 |url-status= dead }}</ref>

In early 2016, c2c announced that it would lease additional trains to relieve overcrowding.<ref>{{cite web|url=http://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/package-of-changes-to-improve-peak-services/|title=Package of changes to improve peak services - Trains to/from London, Southend & Essex with c2c Rail|website=c2c-online.co.uk|access-date=21 October 2018|archive-url=https://web.archive.org/web/20181021151532/https://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/package-of-changes-to-improve-peak-services/|archive-date=21 October 2018|url-status=dead}}</ref> This led to its leasing six [[British Rail Class 387|Class 387s]] for three years from [[Porterbrook]] to increase capacity on the busiest services.<ref>{{cite web|url=http://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/brand-new-carriages-in-production-in-derby/|title=Brand-new carriages in production in Derby - Trains to/from London, Southend & Essex with c2c Rail|website=c2c-online.co.uk|access-date=21 October 2018|archive-url=https://web.archive.org/web/20181021151502/https://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/brand-new-carriages-in-production-in-derby/|archive-date=21 October 2018|url-status=dead}}</ref><ref>[http://www.railwaygazette.com/news/traction-rolling-stock/single-view/view/c2c-electrostar-emus-under-construction.html c2c Electrostar EMUs under construction] ''Railway Gazette International'' 5 July 2016</ref> The first entered service in November 2016.<ref name=IRJ161116>[http://www.railjournal.com/index.php/commuter-rail/essex-thameside-emu-tender-launched-as-class-387s-enter-service.html Essex Thameside EMU tender launched as Class 387s enter service] ''[[International Railway Journal]]'' 16 November 2016</ref>

In December 2017, c2c announced an order with [[Porterbrook]] for six ten-car [[British Rail Class 720|Class 720/6 ''Aventra'']] electric multiple units. The new units are scheduled for delivery between mid and late 2021, meaning they will all be in service three years earlier than the initial planned phased introduction period.<ref name=Aventra>{{cite news|last1=Briginshaw|first1=David|title=Britain's c2c franchise orders Aventra EMUs|url=http://www.railjournal.com/index.php/rolling-stock/britains-c2c-franchise-orders-aventra-trains.html|access-date=29 December 2017|work=International Rail Journal|date=14 December 2017}}</ref> The first 720/6 was delivered to c2c on 19 April 2022, and the fleet was due to enter service in 2022.<ref name="Delivery">{{Cite web |title=🎉 Here's a sneaky peak at one of our brand new trains. One has arrived at our depot from the factory today, this 720 will be used for training and will be coming into passenger service later in the year. Keep your eyes peeled, you may just see it out and about! |url=https://twitter.com/c2c_rail/status/1516424148716818435 |access-date=27 April 2022 |via=Twitter |publisher=@c2c_Rail}}</ref>{{Primary source inline|date=June 2023}}

The order was later changed to 12 5-car units. These new units were planned to replace the allocation of six four-car {{brc|387}} units, which c2c was operating on a short-term lease.

On 6 October 2022, the ''[[The Echo (Essex)|Southend Echo]]'' newspaper quoted a c2c spokesperson as saying that "Our 720 class trains are currently undergoing rigorous testing. We will update our customers as soon as we have more information as to when they will be entering passenger service on the c2c route.”<ref>{{cite web | url=https://www.echo-news.co.uk/news/23022890.c2c-still-yet-confirm-date-new-south-essex-trains/ | title=No date in sight for new speedy c2c trains to replace 'outdated' carriages |newspaper = [[The Echo (Essex)|Southend Echo]] | date = 6 October 2022 | first1 =  Sophie | last1 = England | access-date = 30 January 2023}}</ref>

In a March 2023 interview c2c's managing director Rob Mullen said that it was planned for the Class 720s to enter service later in the year.<ref name=":1">{{cite magazine |date=March 2023 |title=c2c aims to punch above its weight |magazine=Modern Railways |issue=895 |pages=59–61}}</ref>

On 2 June 2023, MyLondon reported  that the new trains would come into passenger service in the following September.<ref name=":2">{{Cite news |last=Marius |first=Callum |date=2 June 2023 |title=The brand new c2c trains set to transform travel in East London and Essex that we got a sneak peak of |work=My London |url=https://www.mylondon.news/news/news-opinion/we-sneak-peek-brand-new-27047369}}</ref>

c2c's Class 720 fleet entered service on 27  September 2023.<ref>{{Cite news |last=Banks |first=Ethan |date=27 September 2023 |title=c2c new trains enter passenger service this morning |work=Basildon Canvey Southend Echo |url=https://www.echo-news.co.uk/news/23816419.c2c-new-trains-enter-passenger-service-morning/|access-date=27 September 2023}}</ref>

==Fleet==

===Current fleet===
The c2c fleet is maintained at [[East Ham Depot]] and [[Shoeburyness Depot]].

{|class="wikitable"
|- style="background:#f9f9f9;"
! rowspan="2" |Family
! rowspan="2" |Class
! rowspan="2" |Image
! rowspan="2" |Type
! colspan="2" |Top speed
! rowspan="2" |Number
! rowspan="2" |Carriages
! rowspan="2" |Routes operated
! rowspan="2" |Built
|- style="background:#f9f9f9;"
!mph
!km/h
|-
|align=center rowspan="2" |[[Bombardier Electrostar]]
|align=center rowspan="2" |[[British Rail Class 357|357]]
|align=center rowspan="2" |[[File:357317 at Southend East.jpg|100x100px]]
|align=center rowspan="2" |[[Electric multiple unit|EMU]]
|align=center rowspan="2" |100
|align=center rowspan="2" |161
|align=center|74
|align=center|4
|align=center|[[London, Tilbury and Southend line]]
|align=center|1999{{ndash}}2002
|-
| colspan="4" |[[File:C2c Class 357 White.png|445x445px]]
|-
|[[Bombardier Aventra]]
|[[British Rail Class 720|720/6]]<ref>{{cite magazine|title= 720s for c2c  |magazine=[[Modern Railways]] |issue=857|date=February 2020 |page=84}}</ref>
|align=center|[[File:720606 5Q93.jpg|100x100px]]
|align=center|[[Electric multiple unit|EMU]]
|align=center|100
|align=center|161
|align=center|12
|align=center|5
|align=center|[[London, Tilbury and Southend line]]
|align=center|2022<ref>{{cite magazine |title= 60 Class 720s now accepted |magazine= Today's Railways UK |issue= 243| date=May 2022 |page=67 }}</ref>
|}

===Former fleet===
Below is a table of former units operated by c2c.
{|class="wikitable"
|- style="background:#f9f9f9;"
! rowspan="2" |Family
! rowspan="2" |Class
! rowspan="2" |Image
! rowspan="2" |Type
! colspan="2" |Top speed
! rowspan="2" |Number
! rowspan="2" |Carriages
! rowspan="2" |Routes operated
! rowspan="2" |Built
! rowspan="2" |Left fleet
|- style="background:#f9f9f9;"
!mph
!km/h
|-
|BR First Generation (Mark 1)
|[[British Rail Class 302|302]]
|align=center|[[File:LTS unit (class 302) 298 1964 Barking.jpg|100x100px]]
|align=center|[[Electric multiple unit|EMU]]
|align=center|75
|align=center|121
|align=center|30
|align=center|4
|align=center|[[London, Tilbury and Southend line]]
|align=center|1958{{ndash}}1959
|align=center|1998
|-
|BR First Generation (Mark 2)
|[[British Rail Class 310|310]]
|align=center|[[File:Coventry Steve Jones 310 5106457381.jpg|100x100px]]
|align=center|[[Electric multiple unit|EMU]]
|align=center|75
|align=center|121
|align=center|35
|align=center|4
|align=center|[[London, Tilbury and Southend line]]
|align=center|1965{{ndash}}1967
|align=center|2002
|-
|BR First Generation (Mark 2)
|[[British Rail Class 312|312]]
|align=center|[[File:312792 at Shoeburyness.jpg|100x100px]]
|align=center|[[Electric multiple unit|EMU]]
|align=center|90
|align=center|145
|align=center|25
|align=center|4
|align=center|[[London, Tilbury and Southend line]]
|align=center|1975{{ndash}}1978
|align=center|2003
|-
|BR Second Generation ([[British Rail Mark 3|Mark 3]])
|[[British Rail Class 317|317]]
|align=center|[[File:317316 at Cambridge.JPG|100x100px]]
|align=center|[[Electric multiple unit|EMU]]
|align=center|100
|align=center|161
|align=center|18
|align=center|4
|align=center|[[London, Tilbury and Southend line]]
|align=center|1981{{ndash}}1982, 1985{{ndash}}1987
|align=center|2002
|-
|BR Second Generation ([[British Rail Mark 3|Mark 3]])
|[[British Rail Class 321|321]]
|align=center|[[File:321409 HarrowWealdstone.jpg|100x100px]]
|align=center|[[Electric multiple unit|EMU]]
|align=center|100
|align=center|161
|align=center|2
|align=center|4
|align=center|[[London, Tilbury and Southend line]]
|align=center|1981{{ndash}}1982, 1985{{ndash}}1987
|align=center|2007
|-
|align=center rowspan="2" |[[Bombardier Electrostar]]
|align=center rowspan="2" |[[British Rail Class 387|387/3]]
|align=center rowspan="2" |[[File:Thatcham - c2c 387306 approaching from Newbury.JPG|100x100px]]
|align=center rowspan="2" |[[Electric multiple unit|EMU]]
|align=center rowspan="2" |110
|align=center rowspan="2" |177
|align=center|6
|align=center|4
|align=center|[[London, Tilbury and Southend line]]
|align=center|2016
|align=center|2022<ref>{{cite magazine |title=More '387s' for GTR |magazine=Modern Railways |issue=August 2022 |page=101 }}</ref>
|-
|align=center colspan="5" |[[File:C2c Class 387-3.png|500x500px]]
|}

==Performance==
As of 31 March 2022, the statistical performance of c2c is as follows. Between April 2021 and March 2022, there were 28.1 million passenger journeys (up from 15 million in 2020/2021 and down from 47.3 million in 2019/2020). Passengers travelled 622 million kilometres in 2021/22 (up from 329 million kilometres in 2020/2021 and down from 1,201 million kilometres in 2019/2020). In 2021/2022 trains travelled in service for 6 million kilometres (unchanged from 2020/2021 and down from 7.2 million kilometres in 2019/2020). There were 104,283 trains planned to run in service in 2021/2022 (up from 101,145 in 2020/2021 and down from 123,355 in 2019/2020). The percentage of trains on time in 2021/2022 was 83.4% (down from 84.9% in 2020/2021 and up from 82.5% in 2019/2020). 1.3% of planned services were cancelled in 2021/2022 (up from 1.0% in 2020/2021 and down from 1.6% in 2019/2020). c2c has 633.4 [[full-time equivalent]] employees (lowest level over the last five years). c2c operates on 125.5 kilometres of route (unchanged). c2c manages 25 stations (unchanged).<ref>{{cite web |title=TOC Key Statistics (April 2021 to March 2022): c2c |url=https://dataportal.orr.gov.uk/media/2087/c2c-key-statistics-2021-22.pdf |publisher=Office of Rail and Road |access-date=15 February 2023 |date=28 July 2022}}</ref>

==References==
{{reflist}}

==External links==
{{Commons category}}
* {{Official website}}

{{s-start}}
{{s-new|creation}}
{{s-ttl|title=Operator of London, Tilbury & Southend franchise
|years=1996–2014}}
{{s-non|reason=Abolished}}
{{s-new|creation}}
{{s-ttl|title=Operator of Essex Thameside franchise
|years=2014&nbsp;– 2021}}
{{s-non|reason=Abolished}}
{{s-new|creation}}
{{s-ttl|title=Operator of [[Essex Thameside]] rail contract
|years=2021&nbsp;– 2023}}
{{s-inc}}
{{s-end}}

{{Portalbar|London|London transport}}
{{UK TOCs|current|state=collapsed}}
{{Transport in London}}
{{NEXG}}
{{Ferrovie dello Stato Italiane}}

[[Category:Ferrovie dello Stato Italiane]]
[[Category:Mobico Group]]
[[Category:Railway companies established in 1996]]
[[Category:Railway operators in London]]
[[Category:Train operating companies in the United Kingdom]]
[[Category:Transport in Thurrock]]
[[Category:1996 establishments in England]]
{{Навигационная таблица/Портал/Английская Википедия}}
[[Категория:Английская Википедия]]
[[Категория:Википедия]]
[[Категория:Статья из Википедии]]
[[Категория:Статья из Английской Википедии]]