Английская Википедия:Commission for Complaints for Telecom-television Services
Шаблон:Infobox government agency
The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.[1]
The CCTS was established in 2007[2] by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulator.[3] All telecommunication and licensed television service providers must participate in the CCTS' complaint resolution process.[4]
In 2017–2018, the CCTS handled 14,272 complaints from consumers and resolved 92 per cent of these complaints. During this period, 41.5% of complaints were related to wireless service, 29.2% in regards to internet services and 10.6% for television services.[5]
Most recently in 2021, the CCTS accepted approximately 17,000 complaints from Canadians in regards to their Internet, phone, and TV services. Bell represented 20% of all complaints, an eight percent decrease from the year prior. Rogers was in second with 13.9%, Fido in third with 10% and TELUS in fourth with 7% of all complaints. [6]
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