Английская Википедия:British Vehicle Rental and Leasing Association

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Established in 1967, the British Vehicle Rental & Leasing Association (BVRLA) is the UK trade body for companies engaged in vehicle rental, leasing and fleet management. On behalf of 980+ member organisations, the BVRLA works with governments, public sector agencies, industry associations, consumer groups and other stakeholders across a wide range of road transport, environmental, taxation, technology and finance-related issues.

BVRLA members are responsible for a combined fleet of almost five million cars, vans and trucks on UK roads, or 1-in-8 cars, 1-in-5 vans and 1-in-5 trucks. The vehicle rental and leasing industry supports over 465,000 jobs, adds £7.6bn in tax revenues and contributes £49bn to the UK economy each year.

It seeks to look after the interests of, and sets standards for operational quality for, both the contract hire and leasing sectors and the daily hire (car rental) sectors. The BVRLA represents both the business contract hire and personal contract purchase industry. The BVRLA's activities also include lobbying government in respect of any fiscal matter which may affect the industry, and shaping policy and regulation changes. This involves developing policy areas across the wide range of industry issues, lobbying decision-makers in the UK and in Europe.

Organisation

The association's Chief Executive is Gerry Keaney, who joined in 2013. Keaney succeeded John Lewis as Chief Executive, who held the position for 13 years before stepping down.

Members

As of 1 January 2019, the BVRLA had more than 980 members.

Legal and Policy work

The BVRLA is committed to working with public sector agencies, industry associations and key business influencers on key road transport, taxation and finance-related issues.

In 2014, it argued that the DVLA's plans to move driver records online would not make renting a car "quicker or cheaper than the current system of checking the paper driver licence counterpart".

In 2016, the BVRLA called on the government to tackle the challenges of the UK’s 'grey fleet', following the publication of a new report that showed the true cost of employees using their own cars for work purposes.

Consumer advice

The association regulates the industry through a regular series of quality assurance inspections and mandatory codes of conducts. It also offers a free conciliation service to help resolve disputes they may have been experienced with member companies.

BVRLA Member Rules

Basic Principles

• Provide clear pricing for products and services
• Never misrepresent information about their products or services
• Always act with integrity
• Provide customers with the information they need to make an informed decision
• Operate in an established place of business that is maintained in a professional manner
• Never mislead or make inaccurate statements in promotional materials
• Resolve customer complaints in accordance with BVRLA standards
• Employees are properly trained and governed by the BVRLA code of conduct
• Display the BVRLA logo

Violation of the code of conduct may result in serious consequences. Violation may result in expulsion from the BVRLA in circumstances where rules are repeatedly violated.

Fair Wear Guidelines

The BVRLA also provides an industry standard guide of standards for leasing companies on end-of-contract vehicle inspections, known as the Fair Depreciation Guide. The Guide is a standardized set of rules covering what is considered fair wear and tear on a leased or financed vehicle when it is returned at the end of the agreement. If the vehicle has been maintained to the manufacturer's standards and any damage to the vehicle does not exceed the guidelines, the customer should not be charged any additional costs.